Refunds

Last updated 4 November 2026. This applies to the private beta.

In short

During the private beta everything is free, so there is nothing to refund.
Once paid plans start: if you're not happy, ask within 14 days of a payment and you'll get that payment back in full.

Who you pay

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle takes the payment, sends your receipt, and issues refunds. PhotoEstate never sees or stores your card details.

Credit packs

You can ask for a full refund of a credit pack within 14 days of buying it. The refunded pack's credits are removed from your balance.

Monthly plans

You can ask for a full refund of a monthly payment within 14 days of it being taken. That month's credits are removed from your balance.
You can cancel at any time, and no further payments are taken. You keep your plan and its credits until the end of the month you have paid for.

How to ask for a refund

Use the link in your Paddle receipt email, or find your purchase at paddle.net; or
Email us at [email protected] with the email address you bought with.

Refunds go back to the card or account you paid with. Your bank may take a few days to show it.

Your legal rights

This policy doesn't take away any rights you have under the consumer law where you live. See also our terms and pricing.

PhotoEstate is run by Greg Profitt.